Client Feedback
What Clients in Malaysia Say About Working With Us
We share feedback and case notes from past engagements so that organisations considering Tindari can form a clear view of what to expect.
← Back to HomeClient Reviews
Feedback From Our Engagements
Suraya binti Hassan
Operations Manager · Shah Alam
We brought Tindari in for a Quality Habits Review after noticing inconsistencies in how different shifts checked finished goods. The session surfaced three practical changes — two of which we implemented the same week. The written note was concise and actionable. Not flashy, but exactly what we needed.
May 2025
Lim Kok Wei
Managing Director · Klang
We engaged Tindari for the Process Engagement covering our inbound logistics checking process. What I found valuable was that they did not try to build something complicated. The checklist set they produced is simple enough that our warehouse team actually uses it without being reminded. That is a real result.
April 2025
Norazimah binti Razif
Quality Lead · Subang Jaya
We had been meaning to formalise our quality documentation for two years. Tindari made it happen in six weeks through the Process Engagement. The handover guide is clear and my team references it regularly. I would have liked one extra follow-up session, but overall the engagement was well structured and delivered on what was proposed.
May 2025
Ahmad Faris Ismail
CEO · Petaling Jaya
The Quality Practice Programme covered three departments over about three months. The workshops were practical — not lectures — and the standards guide that came out of it has become our internal reference document. Our team now runs monthly quality reviews without external support, which was exactly the point.
March 2025
Tan Chee Meng
General Manager · Ampang
What I appreciated most was that Tindari was direct about what the Habits Review would and would not cover. No oversell. The adviser asked sharp questions in the working session and the note she produced captured things we had not articulated clearly before. Good value at the price.
April 2025
Zulaikha bt Azmi
Head of Admin · Puchong
We used the Process Engagement to map our document control workflow. The checklist set is simpler than I expected — in a good way. Our admin team picked it up quickly. The handover walkthrough at the end was thorough and left us feeling confident about running the process ourselves.
May 2025
Case Notes
Engagement Summaries
Challenge
A light-manufacturing firm in Klang found that quality check results varied significantly across two production shifts. There was no shared checklist — each team lead ran checks differently.
Solution
Tindari ran a Quality Process Engagement covering the end-of-line checking workflow. Process mapping sessions with both shifts produced a common checklist set and a clear sign-off structure that both teams agreed on.
Outcome
Within four weeks of adoption, variation in recorded check results reduced measurably. Both shift leads reported that disagreements about checking responsibility had effectively stopped.
Duration: 5 weeks
Challenge
A professional services firm in Petaling Jaya was growing from fifteen to thirty staff. Management wanted to put consistent quality standards in place before the team expanded further.
Solution
Tindari delivered a Quality Practice Programme across three service departments. Two facilitated workshops shaped the standards guide, and a monthly review routine was established with clear ownership for each department head.
Outcome
The firm ran its first independent monthly review two weeks after programme close. The standards guide was referenced during the onboarding of six new staff over the following quarter.
Duration: 10 weeks
Challenge
A small distribution business in Subang Jaya had informal quality checks that worked when the team was small, but were no longer reliable with increased order volume.
Solution
A Quality Habits Review identified that the core issue was unclear responsibility rather than missing steps. The suggestions note proposed three ownership clarifications and one additional check point.
Outcome
The business implemented all three recommendations within two weeks. The owner noted that the engagement "reframed the problem" — which led to a faster and more targeted fix than a longer project would have produced.
Duration: 1 week
Get in Touch
Contact Tindari
Phone
+60 3-7980 6254Address
Level 10, Menara Axis
Petaling Jaya, Selangor
Hours
Mon–Fri
9:00 am – 5:30 pm
By the Numbers
Tindari at a Glance
60+
Client Engagements
4.8/5
Avg Client Satisfaction
7+
Years in Malaysia
3
Focused Engagement Formats
Your Turn
Add Your Organisation's Experience to This List
Every engagement starts with a short conversation. Reach out and tell us where your team is with quality today.
Speak With an Adviser